Valtur Cervinia Cristallo Ski Resort

Our stay at this hotel was poor. The quality of the service is very poor and the facilities are not great. We complained about several issues throughout our stay and we consistently felt gaslit and dismissed. We would not recommend this hotel to a friend and would not stay again. We don’t usually review hotels here and have never had to complain about a hotel while we were staying somewhere: but this was an exception.

Hotel Valtur Cervinia cannot be recommended under any circumstances. We stayed here for two nights, and on the first night, there was heating in only one of the rooms. The next morning, we were informed that they had forgotten to turn the heating on. The following evening, we had heating in two of the rooms, but there was still no heating in the third. We were promised that this would be fixed, but nothing happened. On the third evening, it appears that all rooms now have heating, as a mobile radiator was placed in the third room. The two rooms without heating are classified as four-star rooms, while the third room, which is five-star, was also supposed to include a spa, a fact the hotel repeatedly denied until eventually admitting it was the case. I requested to speak with the general manager today and was told that I would receive a call, but this did not happen. Instead, I ended up speaking with a front manager who was unwilling to listen, and who claimed that she was not responsible for the issues we were facing. She suggested that I speak to other managers who were not available. We requested compensation for the lack of heating in the rooms and were offered a drink at the bar and a half-hour massage. It is truly unfortunate that a hotel in such a great location is managed so poorly.

Excellent stay. The staff were very helpful. The experience / concierge desk in particular, with Beatrice, Anna and Sara, was excellent. The resort is very guest-friendly with lots of options within the resort. The experience desk then helped organise all meals and events outside the resort.

Hotel Cristallo Google review summary 4.4 217 reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Reviews on other travel sites Tripadvisor 4.5/5 · 151 reviews Reviews Search reviews Amanda Montford 4/5 a week ago on Google The Valtur Cristallo is a nicely decorated, and well equipped hotel with a gym, spa, sauna, and pool. I used the gym, and it has modern Technogym equipment, so I was able to log into my account. We didn't participate in the evening entertainment or the afternoon buffet so unable to comment on this. The hotel and the room we stayed in are spotlessly clean, and that makes a huge difference and is reassuring. Staff are pleasant and helpful, particularly on the Guest Experience desk, which may explain the minimal information imparted at check-in. Having the ski hire available on the premises was a bonus and the lockers are adequate for 2 pairs of skis and boots. You're not asked what equipment you are using, when you are issued with your key, so imagine if you snowboard as 2 guests you would need 2 lockers. There's ample room to get your gear on and the check in to hire equipment is a good idea. Costs are reasonable for skis for a week too. The shuttle bus drivers work extremely hard and are attentive and helpful. They work tirelessly running guests to and from town and are v frequent. They are a credit to the hotel so big thanks to them. There is no shuttle bus after 7pm but you can walk into town, and back ( the latter if you have the grit to walk back up the hill fulled by a few bombardinos,or are prepared to pay €10pp). The food is plentiful and very flavoursome and good quality ingredients, with options such as beef fillet, roasted joints, fish, pasta, salads, cold meats, cheese, soup, sushi, and pizzas made at a dedicated station in the buffet restaurant which is you are a Crystal guest is where you will dine. However, what significantly let's it down is the temperature of the hot food, tho it isnt! I'm not sure if the bains marie aren't filled high enough, and the water kept hot enough under the ceramic dishes, but often the food is luke warm at best... which is extremely disappointing and spoils the food. The heat lamps are useless, and plates are cold for hot meals. Pizza is cooked and laid out, too, and kept under heat lamps. It's the biggest complaint of the guests if you read the reviews and for a 4/5* hotel management should really look at this, as if it wasn't for this reason (I love a good meal after being out all day) then I would return next year, but I really don't want to experience it again, as I wouldnt look forward to my evening meal and it would spoil my trip. It's a shame for the chefs, and support staff who prepare, present and serve the the food. The lukewarm/cold temperatures spoils good food and your meal experience. This is the same at breakfast time, too. The drinks are expensive, at the bar and in the restaurant. There is such a wide-ranging selection of wines to choose from, but a bottle of prosecco will set you ba

I had a very bad experience with the manager in the ski rental shop. My rental skiis were taken by someone while I was in a mountain restaurant a long debacle followed which involved me getting a replacement pair. When I returned them I was told I was liable for the cost of the skiis EUR 667 as I hadn’t looked after them despite me telling them someone had taken them. While I completely understand the cost to the rental company needed to be resolved in some way, the rude and ignorant way this staff member treated me was disgusting blaming the entire incident on me. It saddens me to leave this review as the actual hotel, resort and other staff were fantastic and had it not been for this incident I would be leaving a glowing review

Great hotel with amazing staff , immaculatly clean constantly and very well maintained,buffet restaurants with a large variety of food, large noodle room with ski and boot hire , there is a ski shuttle service which runs all day up to 7pm , the rooms are very nicely decorated with tea and coffee machines , the hotel has a very large lobby with a nice bar area , there is live acts from about 4 or 5 pm , we booked with crystal and the price was very good value ,